Last Updated: January 2020
- What information we collect and why we collect it.
- How we use that information.
- How long we keep that information.
- The choices we offer, including how to access, update, opt out, or delete that information.
Information that We Collect from You
We may collect certain personally identifiable information (“personal information” or “personal data”) from you, such as:
- User Name
- Mailing and/or Shipping Addresses
- Telephone Number (including home and mobile phone numbers)
- Date of Birth
- Email Address
- Credit and/or Debit Card Numbers
Online Advertising and Tracking
We may use third-party advertising networks and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this Site or other websites because we partner with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests by editing or opting out of your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/. You can opt-out of receiving targeted ads on Facebook at https://www.facebook.com/settings/?tab=ads. To exercise your choices with respect to targeted advertising and tracking on your mobile device or browser, we recommend you explore your options to reset, limit or turn off your advertising ID on your particular device.
How We May Use Your Information
We use your personal data only for specific and limited purposes. We use the information described above to process your requests and wine club orders; communicate with you about our products, services, offers, and events; offer you products and services we believe may be of interest to you; analyze trends and enhance our communications strategies with you; and to improve the quality of our online guest services.
We may also use this information for system administration to diagnose problems with our servers and software or to administer our site.
How We May Disclose Your Information
In certain cases, we may disclose your personal data to third parties under limited circumstances if we conclude that we are required by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of our winery, our customers, or the public. We do not sell your personal data to third parties.
We may also contract with other companies and individuals to perform certain functions and services, including processing, storing, tracking, and organizing information on our behalf. These third-party service providers may have access to your personal data to perform their functions and to provide services to us. We require our third-party service providers to maintain industry-appropriate security measures to protect your personal information.
In some cases, we may partner with other companies, affiliates, clients, data vendors and third parties that we’ve carefully chosen to enhance your customer experience, usually through co-branded partnerships, promotions, and wine club experiences. In such cases you may need to opt in with those third-party partners to enable them to market their or other selected third parties’ products and services to you. You will have an opportunity to opt-out of those communications by unsubscribing from any third-party communications you do not wish to receive subject to those third parties’ privacy policies. We may also use non-personal data from these third parties pursuant to their own privacy policies.
We may aggregate your personal data so that the aggregated information does not personally identify you or anyone else. If we combine any non-personal information with personal information, the combined information will be treated by us as personal information as long as it is combined. We may collect, use, and disclose non-personal information for any purpose.
How Long We Keep Your Information
We will retain your personal information for the time period necessary to fulfill the relevant services and purposes outlined above and to maintain our business records, as required by applicable law. We may continue to retain and use aggregated, anonymous data previously collected and/or anonymize and aggregate your personal information.
International Data Transfers
If you are a resident of the European Economic Area, we may transfer your personal information to countries outside of the European Economic Area that have different data protection standards, including the United States. Your personal information will be held and processed on Jackson Family Wines’ servers in the United States. We take appropriate security measures to keep transferred personal data secure. By using our Site, you consent to international transfer of your personal information and understand that data stored in the United States may be subject to lawful requests by the courts or law enforcement authorities in the United States.
Not Directed to Individuals Under the Legal Drinking Age
Our Site is not intended for people under the legal drinking age of 21. We do not seek or knowingly collect any personal information from or about individuals under the age of 21. If we become aware that we have unknowingly collected personal information from an individual under the legal drinking age, we will make commercially reasonable efforts to delete such information from our database.
We take appropriate organizational, technical and administrative security measures to protect personal information under our control, including encryption and anonymization. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure or is ever completely secure or error-free. Please note that you are responsible for maintaining the confidentiality of any user name or password you use.
To Opt-Out, Change or Delete Your Personal Information
To opt out of receiving electronic marketing communications from us, you may (1) follow the “unsubscribe” instructions contained in any emails you receive, (2) send a blank email with “unsubscribe” in the subject line, to [[email] from the email address you would like removed, or (3) send us a request at the address in the Contact Us section below. We will endeavor to comply with all requests as soon as reasonably practicable as required by applicable law.
You may also view, update, change or delete information. If you have an account with us, go to the My Account page on the Site and access your account using your log-in and password. Any changes you make on your account profile page through the Site will be reflected on that same Site (however, it may not be reflected on other sites that we or our affiliated brands operate). Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information, entitlement to challenge the accuracy and completeness of the information, and the ability to have it amended or deleted as is appropriate. You may also submit updated personal information or deletion requests to us as set out in the Contact Us section below. In your request, please make clear what information you would like to have changed or deleted.
Regardless of your opt-out preferences, there still may be times when we will contact you for administrative reasons, such as those related to an order you placed, an inquiry you made, a legally required notice, and so on. Please note that we are not responsible for removing information from or updating information in the databases of third parties with whom we have already shared your personal information.
Privacy Notice for California Residents
As described above, we collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“California personal information”). In particular, Jackson Family Wines has collected the categories of California personal information described in the “Information that We Collect from You” section above from its customers within the last twelve (12) months. We may use or disclose the California personal information we collect consistent with the “How We May Use Your Information” and the “How We May Disclose Your Information” sections above. The CCPA provides California residents with specific rights regarding their California personal information. This section describes California Consumers’ CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
California Consumers have the right to request that we disclose certain information about our collection, disclosure and use of a customer’s California personal information over the past 12 months. To the extent available, once we receive and confirm a California Consumers’ verifiable request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose:
- The categories of California personal information we collected about the customer.
- The categories of sources for the California personal information we collected about the customer.
- Our business or commercial purpose for collecting California personal information.
- The categories of third parties with whom we share California personal information.
- The specific pieces of California personal information we collected about the customer (also called a data portability request).
- If we disclosed the California personal information for a business purpose, a list of such disclosures and categories of information obtained.
Deletion Request Rights
California Consumers have the right to request that we delete any of the customer’s California personal information that we collected and retained, subject to certain exceptions. Once we receive and confirm a verifiable request (see Exercising Access, Data Portability, and Deletion Rights), we will delete the customer’s California personal information from our records, unless an exception applies.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, California Consumers may submit a verifiable request to us by either calling us at 1-800-499-7644, or sending an email with the request to [email protected]. California Consumers, or an authorized agent, may only make a verifiable request for access or data portability twice within a 12-month period. The verifiable request must provide sufficient information that allows us to reasonably verify the customer is the individual about whom we collected California personal information or an authorized representative and describe the customer’s request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Response Timing and Format
We endeavor to respond to a verifiable request within forty-five (45) days of receipt. If we require more time (up to 90 days), we will inform you of the reason in writing. For data portability requests, we will select a format to provide the California personal information in a readily useable format and allow the customer to transmit the information from one entity to another entity without hindrance. We will not charge a fee or refuse to process or respond to a verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee or refusal, we will notify the customer of such and, if applicable, provide a cost estimate before completing the customer’s request.
We will not discriminate against a customer for exercising any of their CCPA rights.
Other California Privacy Rights
California Civil Code sections 1798.83-1798.84 give California residents the right to ask us for a notice describing the categories of personal information we share with third parties for their direct marketing purposes. Upon request, we will identify the categories of information shared, and will include a list of the names and addresses of third parties with which it has been shared, for the immediately preceding calendar year. If you are a California resident and would like a copy of this notice, please submit a written request using the contact information set forth below. Please allow 30 days for a response. If your request is received by a different method, please allow 150 days for a response. Please note that we are only required to respond to one request per customer each year.
Furthermore, “Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals.
Updates to this Policy